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Dealing with fees and payments in private practice: The dos and don’ts
The sad reality of running a private practice is that it’s not always easy to get clients to pay on time, the full amount, or at all. For a lot of private practice owners and healthcare…
How to set the right fees for your private practice (Calculator)
Setting the right fees for your private practice can feel like a difficult exercise for health practitioners. There is such a huge disparity between the value of the work you provide and the the value perceived…
15 Things you can be doing to improve client engagement
Nobody has to tell you that client care comes first. That’s something we really respect and appreciate when working with our clients. We, as business consultants, have never really had to bring up concerns about our…
21 Strategies to get more clients for your private practice
Every business owner wants the same thing: Get more customers/clients through the door. Whereas marketing strategies for some businesses are much more straightforward, businesses in the healthcare industry have to take a more careful and balanced…
Client Retention Rate in Private Practice: What is it and how do you measure it?
As a private practice owner, you probably often hear about the client retention rate. So you probably already know how important it is to the success of your business. But do you know what it is?…
How to improve client attendance in your private practice
A client’s session attendance is one of the key metrics to measure for a successful private practice. I don’t have to tell you just how frustrating it is to have a client cancel last minute or…
The most critical measures for a successful private practice
In our experience, one of the most common aspects that private practice owners struggle with is switching from their clinical, altruistic side of the personality, to putting on the business hat. It’s no surprise, considering you’ve…
Increasing productivity: 19 simple ways to work more efficiently
As business owners, we understand more than anyone that time is money. There are only so many hours in a day, which means it’s critical to utilise those hours as effectively as possible. Increasing productivity can…
10 biggest reasons to have a home-based business
According to the Australian Bureau of Statistics data, one in three Australian employees now work from home regularly. Of the reasons for doing so, the biggest is to manage workloads, and second is to have no…
50 simple, budget-friendly ideas to build a positive company culture
We all know that positive company culture is an imperative aspect of a successful and more importantly, sustainable, company. Unsurprisingly, some of the biggest companies in the world are known for their great culture, including Google,…
How to develop your team’s skills
A company that is invested in developing their people creates loyal and dedicated employees. And a leader who takes time to learn about and teach their team, instead of blaming, builds an inspired team. It’s no…
Why do you need a business consultant?
Generally speaking, business owners and entrepreneurs are intellectually curious, risk-takers and always thirsty for more experiences. These qualities, among others, are what drive them to start a business in the first place. More importantly, you’re likely…
7 ways to manage your inbox effectively and increase productivity
Email is meant to save you time. It’s a much better way of sending formal and informal communication than phone calls, SMS and of course, snail mail. It’s fast, convenient and usually straight to the point….
7 tips for making time for friends while running a business
Mental health issues affect everyone, but in some aspects it’s a bigger problem for entrepreneurs and business owners than others. Among other reasons, it’s because entrepreneurs can have unrealistically high expectations of themselves, often putting their…
How to plan for the next 1, 3 and 5 years
Everyone in business whether large, medium or small loves to talk about planning. “Oh, it’s coming up to end of financial year so we’re busy planning for the next period.” Or “It’s business planning time of…
How to use social media to promote your business effectively
We can’t escape it. Social media is now a critical part of business. Everyone and their mum are on it, and even their dog. Seriously. If you’re unsure about going social for your business, or if…
How to set realistic goals that align your team (infographic)
With all the material that is so readily available about the importance of setting realistic goals, I would think that most business owners and leaders would have had at least some exposure to the process. Perhaps…
5 examples of great company culture – what the leading companies are doing
Let’s just get this straight first: Company culture is important. We all know this, no matter how much of a buzzword it’s become in some respects. And if you think your company culture doesn’t matter much…
How to get the most out of your team (infographic)
Have you ever felt that your team is underperforming? Have you ever felt frustrated by your team’s lack of commitment and dedication? Have you ever thought that your team had more potential, but you weren’t quite…
What to do when it is time to dismiss a staff member
Coming to a decision to dismiss a staff member can be tough. This is particularly true in small and medium businesses because responsible business owners are generally and probably rightly concerned about the increased workload for…
5 critical steps to organisational growth
In any organisation, large or small, there are some key pillars for your business to live by. These pillars enable and help you to prepare for and ensure the safe delivery of organisational growth readiness. So,…
How to increase customer engagement
Sometimes, small business owners and even big corporations forget that customer engagement and therefore retention is one of the most critical pillars of a business. This is so important that, dare I say, it should require…
How to increase employee engagement (infographic)
I don’t have to explain that employee satisfaction and engagement are one of the keys to building a successful business and ensuring longevity. At the end of the day, the employees are the ones that do…
What is a business health check? 4 essential components
I’m often asked by people how often they should conduct a health check on their business, but once in a while I am also asked a question we sometimes overlook which is – What is a…
7 networking tips for making a great impression
One of the business activities that new business owners struggle with the most when first starting out is networking. If you’re anything like I was when Kong and Way first started out, then you’re probably dreading…
How can I save my struggling business?
Many small or medium business owners find themselves in a state of crisis at some point in their journey where they have to contemplate whether or not their business can be saved. One of the hardest…