Our clients

How allied health practice owners have grown with K&W

Trusted by allied health clinic owners across Australia

Kong & Way works exclusively with allied health clinic owners across Australia. Our clients range from solo practitioners starting private practices through to established multidisciplinary clinics navigating recruitment, leadership, systems, profitability, and long-term growth.

Every practice is different, but many clinic owners come to us feeling overwhelmed, operationally stretched, uncertain about their next steps, or stuck carrying too much on their own. Our role is to provide practical guidance, honest conversations, and support grounded in a genuine understanding of the allied health industry.

Below are some of the experiences shared by clinic owners we’ve worked alongside.

Client Stories

Hear directly from our clients

Meet Jess

  • Occupational therapy practice owner
  • NSW
  • Growth: Improved operational structure, financial visibility, and leadership capacity
  • Support areas: Operations, financial visibility, marketing, team management, systems
Jess came to K&W feeling operationally overwhelmed, financially uncertain, and pulled in too many directions at once. Day-to-day business management often felt reactive, with ongoing disorganisation, inconsistent marketing, and difficulty maintaining structure across the team.
Over 18 months, the business implemented regular reporting systems, stronger operational routines, more structured team management processes, and clearer financial visibility. Alongside a website redesign and a significantly stronger social media presence, Jess was also able to step back from constant firefighting and spend more time developing workshops, presentations, and new business projects.

Meet Lauren

  • Telehealth psychology practice owner
  • NSW
  • Growth: Solo practitioner → Team of 5 with diversified income streams
  • Support areas: Team growth, operations, automation, business identity, EAP development
Lauren initially approached Kong & Way wanting to grow the practice, but without clear direction around how to do it sustainably. Early work focused on refining the clinic’s core business identity, clarifying the target audience, and strengthening the overall business structure before scaling further.
Since then, the practice has expanded into a team of psychologists with additional income streams including online programs and direct organisational partnerships through a self-developed EAP offering. The business also implemented reporting systems, operational manuals, workflow automation, and clearer team management processes to support sustainable growth.

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If you are ready to move from “just getting through the week” to leading a stable, sustainable, and profitable allied health practice, we would love to work with you.

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Matt

  • Psychology practice owner
  • VIC
  • Growth: Solo practitioner → Team of 9
  • Support areas: Recruitment, systems, premises planning, branding, operations
Matt came to Kong & Way while transitioning from solo practice into a growing team environment. Over time, the clinic expanded into a multidisciplinary practice with stronger operational systems, clearer leadership structure, and increased confidence in long-term business planning.

[Since I’ve been working with Kong and Way,] my business has become infinitely stronger and is growing exponentially. I now feel confident and excited about the future of my practice, whereas before, I felt overwhelmed, unsure, and despondent. I wish I had met them earlier.

Al and Dani are both intelligent, talented, and creative, complementing each other nicely, but more importantly, they are compassionate and wise. Their astute business acumen and extensive knowledge of the healthcare industry and private practice (including recruitment, people management, telehealth, marketing, social media, website design, practice management, project management, statistics, financial planning, training, and compliance) is balanced by deep empathy and concern for my wellbeing.

I look forward to our meetings as one of the highlights of my week – I feel both supported and challenged. I can contact them at any time during the week with questions and they always respond quickly and thoughtfully. I feel fortunate to call them both mentors and friends. They are like a part of our family. I can’t recommend them highly enough.

Margo

  • Psychology practice owner
  • NSW
  • Growth: Break-even clinic → Profitable team of 8
  • Support areas: Financial planning, recruitment, systems, lease negotiation, systems, leadership support
Margo sought support during a period of operational strain and financial pressure within the business. Through ongoing coaching and business support, the clinic developed stronger financial visibility, clearer internal systems, and a more sustainable team structure.

Since August of 2018, I have been very capably and compassionately accompanied on my business journey by Alistair and Danielle, the partners of Kong & Way. They have been there at my side, and on my side, sharing the growing pains of my business, as if it was their own.

They are great listeners and astute business advisers, with sharp brains and soft hearts, who strive to understand and “get” the unique complexities of the business owner, as well as the business.

They are creative, innovative, discerning and business-savvy. They know just when to challenge me a little more, and when to provide perspective, understanding and support. Our meetings always feel like we are on the same team, striving to make this thing work best for me, and my team.

It is simply a pleasure to work with them, and my business is definitely better off, having the benefit of their input.

Sam

  • Telehealth psychology practice owner
  • NZ
  • Growth: Break-even practice → Team of 30+ with in-house admin and exclusive EAP contracts
  • Support areas: Financial planning, EAP development, recruitment, leadership, systems
Sam initially reached out during a particularly difficult stage of business growth where the practice was struggling operationally and financially. Over several years, the business expanded significantly with stronger leadership structure, improved systems, dedicated administration support, and major organisational contracts.

I have been working with Kong and Way for 2 .5 years (*as at February 2021) and my biggest regret is not meeting them sooner. It took me a long time to reach out and by the time I did – my business was really struggling.

It has been a hard slog to turn things around, but in the space of 2.5 years the growth has been phenomenal.

They each bring different strengths to the table. Alistair and Danielle support/advise me with everything from marketing, financial planning, compliance and even self care. The future of my business now looks very promising and I can honestly say, it is thanks to Kong and Way!